New Rights for Wireless Customers as New caps on excess data and roaming fees are now in effect

Interesting news out of the CBC (Canada) Cellphone customers get caps on their excess data and roaming fees and other new rights, under the CRTC’s new Wireless Code of Conduct.The code, which applies to all new contracts signed starting Monday and to all contracts by June 3, 2015, allows customers to cancel contracts at no cost after a maximum of two years.

It will allow individual or small business wireless customers to:

  • Cancel a new contract and return the phone at no cost (provided customers stay within usage limits) within 15 days if they are unhappy with the service.
  • Refuse changes to key terms and conditions of their contract, including changes to services and prices for those services, for the duration of their contract.
  • Get a plain language summary of their services, including information on when and why they may be charged extra.
  • Receive a notification when they are roaming in a different country, with rates for voice services, text messages and data usage.
  • Cap excess data charges above their plan limits to $50 a month.
  • Cap roaming fees at $100 a month.
  • Get their phone unlocked after 90 days if it was discounted in exchange for a fixed-term contract or immediately if the device was paid for in full.
  • Have service suspended at no cost if the phone is lost or stolen.
  • Pay no extra charges for a service described as “unlimited.”
Under the new Wireless Code of Conduct, customers with a new contract will be able return the phone and cancel the contract within 15 days if they are unhappy with the service.Under the new Wireless Code of Conduct, customers with a new contract will be able return the phone and cancel the contract within 15 days if they are unhappy with the service

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