The center, which handles over one million calls and performs over 7,000 Quality Assurance (QA) reviews annually, will use NICE Inform to record multimedia communications and streamline QA reviews [Read more…]
Intrado and GIS Data Resources Work with New York State to Improve Address Data for 9-1-1 and the Public
Intrado, a leading provider of 9-1-1 technology solutions and a subsidiary of West Corporation, announced completion of one of the largest address point mapping projects in the United States. Intrado partnered with GIS Data Resources (GDR) to map nearly five million structure location/address points in 57 counties for the State of New York’s Office of Information Technology Services (ITS). This expansive project took nearly two years to complete. [Read more…]